Customer Service Lube Advisor

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  • Initiates automotive services and repairs by accessing services requested.
  • Verifies warranty and service contract coverage, developing estimates, writing repair orders, and maintaining customer rapport and records.
  • Determine customer vehicle needs by listening to performance issues, checking vehicle maintenance records, and examining service schedules.
  • Develops estimates by costing materials, supplies and labor.
  • Maintains customer rapport by explaining estimates and time needed to complete, obtaining customer's approval of estimates, obtaining and providing contact information, and answering questions and concerns.
  • Maintains automotive records by recording problems and corrective actions planned.
  • Updates job knowledge by participating in educational opportunities and reading manufacturers' publications.
  • Enhances organization reputation by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments.
  • Complete all areas of Toyota computer based and hands on training to understand all aspects of the services being offered.
  • Maintains high customer satisfaction ratings.
  • Maintains a clean work area.
  • Maintains a professional appearance.
  • Be willing to accept other tasks as assigned.

Customer Service Lube Advisor Qualifications / Skills:

  • Equipment Maintenance
  • Problem solving
  • Reporting research results
  • Quality focus
  • Productivity
  • Estimating
  • Product Knowledge
  • Customer Service
  • Safety management

Education and Experience Requirements:

  • High school diploma, GED or equivalent
  • Previous customer service experience

Certificates, Licenses, Registrations:

  • Valid CA Driver's License

Please apply  to 

Robert Connelly

Toyota of Riverside

7870 Indiana Ave

Riverside, Ca 

We perform pre-employment drug screening.

Location: Riverside, CA
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