Service Dispatcher

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Application Form     (* indicates required field)

Please attach the following files

Please upload either a word or PDF version of your cover letter for this position.
Please upload either a word or PDF version of your current resume.
Such as letters of recommendation, work examples, etc.

You will receive confirmation after we have received your application.

Responsibilities:

  • Implements and maintains an effective dispatch system.
  • Schedules shop work to facilitate maximum productivity in accordance with dealership policy and the technician skill level required.
  • Prioritizes and controls all comebacks to ensure proper and prompt attention.
  • Ensures proper repair order documentation, i.e., complaint, cause and correction noted on every repair order with punch time for each operation.
  • Reviews job status frequently, logging status and reporting any change in time or cost estimates to the appropriate service advisor and/or customer.
  • Maintains timely and professional contact with service customers.
  • Maintains an organized and up-to-date repair log.  
  • Communicates effectively with customers and staff with pertinent information in a timely manner.
  • Reviews hard copies of repair orders turned in by technicians to ensure that assigned work has been performed and the repair order has been completed properly.
  • Ensures that technicians follow all warranty process for documentation.
  • Coordinates parts requirements with the parts department and contacts special-order parts customers immediately upon receipt of parts to schedule an appointment.
  • Maintains high customer satisfaction ratings.
  • Maintains a clean work area.
  • Maintains a professional appearance.
  • Be willing to accept other tasks as assigned.


Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education:

High School Diploma/GED

Certificates, Licenses, Registrations:

Valid CA Driver's License.


Please apply in person to :

Robert Connelly

Toyota of Riverside     

7870 Indiana Ave 

Riverside, CA  92504

We perform pre-employment drug screening.


Location: Riverside, CA
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